Refund Policy

We aim to make wholesale procurement straightforward. The conditions below explain eligibility, timelines, and steps for returns and refunds.

1. Return Window

Contact us within a reasonable timeframe after delivery to request a return authorization. Provide your order reference, item list, and reason for return.

2. Condition of Goods

• Goods must be unused, complete, and in original packaging with all accessories.
• We may require photos of the item and packaging to assess eligibility.
• Opened consumables (e.g., toner, paper packs) are generally non-returnable unless defective.

3. Non-Returnable Categories

• Custom, made-to-order, or configured products.
• Clearance or special-priced items marked as final sale.
• Items damaged due to improper handling, installation, or modification after delivery.

4. Process Overview

1. Email contact@officebetter.com.co to request authorization.
2. We will provide return instructions and the return address or carrier label where applicable.
3. Pack goods securely; damage during return transit may affect eligibility.

5. Inspection & Outcome

Once received, returned goods are inspected. If approved, we will proceed with replacement, credit, or refund according to your preference and product availability.

6. Refund Timing

Approved refunds are typically processed within standard banking timelines to the original payment method. Freight and ancillary services are non-refundable unless otherwise agreed.

7. Transit Damage & Shortages

Report visible damage or shortages upon delivery and note them on the carrier’s receipt where possible. Keep packaging for assessment and provide photos to expedite resolution.

Questions about returns? Write to contact@officebetter.com.co.